Two people sat on a rocky ledge on the beach. the man is on the phone whilst the woman is on her laptop

We ensure that Islanders receive the best value, choice, and access to safe, high-quality services.

Dive into our resources and see how we’re working to make a positive impact in the Bailiwick
 

A woman sat on a sofa looking at her mobile phone

What are we here to do?

We are dedicated to promoting fair competition, protecting consumers, and regulating key utility sectors in Guernsey. By fostering transparency, innovation, and accountability, we ensure that Islanders benefit from value, choice, and high-quality services.

Promote value and choice for consumers

We work to prevent unfair business practices that inflate the cost of living or hinder economic growth, ensuring that consumers have access to affordable, high-quality services and greater choice.

Protect the interests of consumers and businesses

Our mission is to safeguard consumers by addressing unfair practices, holding businesses accountable, and ensuring that islanders' rights and needs are always a priority.

Development and delivery of government policy

We are an independent public authority, in Guernsey, accountable to the States of Guernsey to support the creation and implementation of effective policies that drive innovation, protect consumers, and maintain a competitive market environment.

Review markets and regulated companies

By monitoring and assessing regulated companies, we ensure they meet the highest standards of fairness, transparency, and accountability, creating a level playing field for all.

Are you experiencing slow speeds after moving to Fibre?

Is your new Fibre slow? Do you pay for Superfast Broadband but it's not what you were expecting? 

If you, a friend, or a family member are experiencing problems with slow Broadband, then it might not be Broadband causing the issue.

Watch this video showing how a local couple, who recently upgraded to Fibre, experienced a slow and frustrating service and how Zack, their friend and neighbour, helped them access the speeds they should have been experiencing.

Once you've watched it, you can access Speed Checker for free using the links below;

Desktop - https://www.broadbandspeedchecker.co.uk 

Android - https://play.google.com/store/apps/details?id=uk.co.broadbandspeedchecker

IOS - https://itunes.apple.com/gb/app/speed-checker./id658790195?mt=8

Thinking of switching Broadband provider?

The power of choice is in your hands when it comes to fibre broadband. Moving to high-speed fibre connectivity doesn't mean you're bound to your existing provider – you have the freedom to choose the broadband service that best suits your needs!

Watch our short video and learn more about moving to fibre and what you should consider when moving.